Last Updated: 05/01/2019
You can send us feedback, comment, request for support, questions, and other communications related to data privacy via e-mail directed to: firstname.lastname@example.org.
In most cases, our data subjects are employees, members of HR teams, or other professionals under control and responsibility of our customers that order the Services in which such individuals are supposed to be engaged (“Customers”). Please, note that it is the Customer who controls and determines the purposes and means of the processing, including any use, of any Data we process. Thus, before you commence to use our Services, you have to consult your employer, or another person who is the Customer, about legal bases and other specifics of the processing as between you and the Customer. It is your and Customer’s responsibility to have all legal authorization in place permitting the Customer to involve you in the provision of the Services.
Teleskope does not allow use of our Websites and Services, or any other engagement in the Services, by anyone younger than 18 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.
Data Controller and Data Processor
If you have any questions about specific ERG account settings and privacy practices, please contact the Customer whose ERG account you use. If you have your own account, you can check with your employer’s human resources representative or your manager for contact information of your ERG account administrator. If you have received an invitation to join an ERG account groups or events but have not yet created an account, you should request assistance from the Customer that has sent the invitation.
Teleskope may collect and receive Data in a variety of ways:
Personal Data from Authorized Users. Customers or individuals granted access to an ERG account by a Customer (“Authorized Users”) routinely submit the Data to Teleskope when using the Services. The following Data is collected and stored for purposes of providing Services:
Personal Data as part of Customer Account Information. To use Teleskope Services, Customers and individuals provide Teleskope with various information necessary to create a company account such as company domain name, company logo, contact email address, contact name, contact title, contact office location, password and/or similar account details. In addition, Customers that purchase a paid version of the Services provide Teleskope (or its payment processors) with billing details such as credit card information, banking information and/or a billing address. Though in most cases that information is business or proprietary information of Customers, rather than personal data, sometimes some personal data may constitute some part of that information.
Usage Information as follows:
Services Metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users work and for troubleshooting and reporting purposes. For example, Teleskope logs the Website links you interact with, emails sent to you, Services methods invoked.
Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.
Device information. Teleskope collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.
Location information. We receive information from you, your Customer and other third-parties that helps us approximate your location. For this purpose, we may, for example, use a business address submitted by your employer, time zone provided by your device or browser, or an IP address received from your browser or device to determine approximate location. Teleskope may also collect location information from devices in accordance with the consent process provided by your device. We never use GPS of similar location tracking technologies.
Third Party Services. Customer can choose to permit or restrict its Authorized Users to enable and disable Third Party Services for their ERGs and other Services. Typically, Third Party Services are software and platforms that integrate with our Services which may share with us some personal data of you or other persons. For example, if a Yammer application is enabled to permit messages to be imported to an ERG account, we may receive user name and email address of Authorized Users, along with additional information that the application has elected to make available to Teleskope to facilitate the integration. Authorized Users should check the privacy settings and notices of those Third Party Services to understand what data may be disclosed to Teleskope. When a Third Party Service is enabled, Teleskope is authorized to connect and access any personal data made available to Teleskope in accordance with our agreement with the Third Party Provider. We do not, however, receive or store passwords for any of these Third Party Services when connecting them to the Services.
Location & Media. Subject to your consent as express in the settings of your device, we may get access location or pictures or videos that an Authorized User chooses to provide (such as event picture uploaded from a device, or location information provided to search events nearby).
Data from Third Sources. Teleskope may receive information about organizations, industries, events, and other matters related to our business from affiliates, partners or others that we use to make our Services better or more useful. This information may be in some way used together with other information which may accidentally contain the Data we process. Such information might include general data, such as which IP addresses correspond to zip codes or countries. Or it might be more specific: For example, when creating an event in an ERG account, we will search for nearby locations that match the search string and that are close to the location of the organizer, to allow the organizer to choose a venue for the event.
Additional Information Provided to Teleskope. We may receive Data when submitted to our Websites or if you participate in a focus group, contest, activity or event, apply for a job, request support, interact with our social media accounts or otherwise communicate with Teleskope.
Sensitive Data. We do not seek to collect or otherwise process sensitive data as set out in Article 9 of the GDPR. Furthermore, we encourage you to be particularly careful with sharing such information via the Services, either publicly or via direct messages, or as your account information, since erasure or removal such information from public access or otherwise may not be necessarily guaranteed by us in light of our legitimate interests, such as preserving integrity of communications, and burdens of such erasure or removal.
Purposes of Data Processing
Teleskope uses and otherwise processes the Data in furtherance of our legitimate interests in operating our Services, Websites and business. In particular, Teleskope may use or otherwise process the Data for the following purposes:
To provide, update, maintain and protect our Services, Websites and business. This includes use of the Data to support delivery of the Services, prevent or address service errors, security or technical issues, analyze and monitor usage, trends and other activities or at an Authorized User’s request.
As required by applicable law, legal process or regulation.
To communicate with you by responding to your requests, comments and questions. If you contact us, we may use your Data to respond.
To develop and provide search, learning and productivity tools and additional features. Teleskope tries to make the Services as useful as possible for specific categories of Authorized Users. For example, we may improve search functionality by using the Data to help determine, rank and make suggestions for event locations based on users currently location, the chose office address or region.
To send emails and other communications. We may send you event invitations, event rsvp confirmations, event updates, announcements, messages from administrators and any other activity related to groups that you are a member of and technical or administrative messages via emails or push notifications. We may also contact you to inform you about changes in our Services, our Services offerings, and important Services-related notices, such as security and fraud notices. These communications are considered part of the Services and you may not opt out of them.
For billing, account management and other administrative purposes. Teleskope may need to contact you for invoicing, account management and similar reasons and we use account data to administer accounts and keep track of billing and payments.
To investigate and help prevent security issues and abuse, as well as for compliance with the Terms of Service.
Disclosures of Data
With respect to any disclosure or sharing of your Data with any third party, we abide by the following rules and principles:
Customer’s Instructions. We follow instructions of our Customers pertaining to the Services, or otherwise lawful on its face. We reserve the right to not follow any such instruction if we have a reasonable doubt as to its validity and legality with respect to the Data of Authorized Users, but in no way do we incur any obligation or responsibility over any instruction if it is done in violation of any applicable law or beyond consent of an Authorized User.
Ordinary Course of Services. We may share and disclose information in the ordinary course of Services: For example, when an Authorized User submits their Data, it may be displayed to other Authorized Users in the same or connected ERG account.
Access by Customers. Members of HR staff, administrators, Authorized Users and other Customer representatives may be able to access, modify or restrict access to the Data. This may include, for example, your employer using Service features to export ERG rosters, event participation, or accessing or modifying your profile details.
Third Party Service Providers and Partners. We may engage third party companies or individuals as service providers or business partners to process the Data and support our business. These third parties may, for example, provide virtual computing and storage services. We use the following sub processors:
Amazon Web Services, for hosting our servers, database, files and caching data.
Google, for processing incoming email, for email interactions related to follow-up, troubleshooting issues, for storing documents related to the Services, account on boarding and temporary files used for troubleshooting purposes.
Customer may enable or permit Authorized Users and Customers to enable Third Party Services. When enabled, Teleskope may share the Data with Third Party Services. Third Party Services are not owned or controlled by Teleskope and third parties that have been granted access to the Data may have their own processing policies and practices. Please check the privacy settings and notices in these Third Party Services or contact the provider for any questions.
During a Change in Teleskope’s Business.
If Teleskope engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of Teleskope’s assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence), some or all Data may be shared or transferred, subject to standard confidentiality arrangements.
Legal Compliance: We may need to share or disclose your Data for the compliance with our legal and regulatory obligations, as well as to protect and defend the rights, property or safety of Teleskope or third parties, including enforcing contracts or policies, or in connection with investigating and preventing fraud or security issues.
Consent. We may share Data with third parties when we have consent to do so.
International Data Transfers
To comply with European Union and Swiss data protection laws, Teleskope has been certified under the E.U.-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield. These Frameworks were developed to enable companies to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States. For more information, including the types of Information covered, see Teleskope’s Privacy Shield Notice. To learn more about the Privacy Shield Program, please see http://www.privacyshield.gov/welcome.
Data Subjects’ Rights
Individuals located in the European Economic Area, may, if the GDPR directly applies to Teleskope, have certain statutory rights in relation to their Data, such as right of access, right to rectification, right to erasure, right restriction of processing, right to object to processing, right to data portability, right to lodge a complaint with a supervisory authority. Whether or not under the GDPR duty to accommodate your rights, we will try to make possible that you can obtain necessary information using the settings and tools provided in your Services account. If you cannot use the settings and tools, contact your Customer for additional access and assistance.
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